Terms of Business

Last updated: 17 September 2026

1. Who you are contracting with

Individual Entrepreneur Andrei Orlov, identification number 145902798, registered in Georgia by the National Agency of Public Registry, registered address 101, 9 April Street, Kobuleti, Georgia. Holder of Small Business Status, certificate No. 083-0003956. Registered activity code 62.09, other information technology and computer service activities.

2. Services

Information technology and computer services relating to the client's computer systems and IT infrastructure, as described on the services page: administration, operation, configuration and maintenance of computer systems and IT infrastructure including VMware vSphere and NSX, cloud resources, storage and data centre networks; capacity planning and sizing; infrastructure-as-code modules and CI/CD pipelines; scripts and internal tooling; software integrations; incident handling, technical support and technical documentation; technical coordination and planning of infrastructure work; and assessment of the technical feasibility of planned infrastructure initiatives.

The services do not include consultancy, advisory, architectural or design work supplied as a separate deliverable. Explanation of technical decisions is ancillary to the services and is not charged for separately.

3. How work is arranged

Services are rendered remotely from the territory of Georgia. The client communicates its needs and priorities as work arises, by email, messenger, telephone or any other channel the parties have agreed. Correspondence and calls are conducted in English or Russian. The client does not provide a workplace, equipment or working tools.

I determine the methods, tools and sequence of the work at my own discretion and am not bound by a working schedule or the internal regulations of the client. Working windows are a different matter and are agreed with the client: work that can be done during business hours is done during business hours, and anything requiring an interruption of service, or carrying a realistic risk of one, is agreed in advance and carried out during the hours of lowest load.

Requests that materially exceed the volume usual for a reporting period are agreed separately in writing as to the additional volume and its cost before work on them starts.

4. Fees and payment

Ongoing work is charged by the hour, from USD 70 per hour, with the applicable rate fixed in the services agreement. Fixed-scope work is charged from USD 90 per hour, or as a total agreed before it begins. Each reporting period closes with an act of acceptance recording the work actually rendered, the period and the cost. Invoices are issued in US dollars and paid by bank transfer to the account named in the agreement.

Fixed-scope work is quoted as a total before it begins. That total may be revised while the work is under way, but only by agreement of both parties, recorded in writing before the additional work starts.

The place of supply of the services is outside Georgia for VAT purposes. As a holder of Small Business Status I apply the corresponding Georgian tax regime; no VAT is charged on invoices.

Where the client is established in Georgia, or carries on commercial activity in Georgia such that the services fall within the scope of Georgian taxation, the fees quoted are exclusive of tax and are increased by the amount of any taxes due on the supply, including value added tax, at the rates in force at the time of supply.

5. Results and intellectual property

The result of the services may consist of deployed and operating systems and services, infrastructure changes and configurations, infrastructure-as-code modules, scripts, software integrations, documentation, and services actually rendered, as recorded in the act of acceptance for the relevant period.

What passes to the client. Exclusive rights transfer to the client, on the terms of the signed agreement, in the results created specifically for that client: the configurations, modules, scripts, integrations and documentation delivered under the engagement, as they apply to that client's infrastructure.

What does not. The underlying know-how stays with me: the methods, techniques, general-purpose tooling, patterns and professional experience used to produce those results, together with anything that existed before the engagement or was developed independently of it. I go on using all of that for other clients. This reservation gives me no right to reuse a client's confidential information, data, configurations or business logic; those are covered by section 6 and stay with the client.

6. Confidentiality

Information received from a client in the course of an engagement is treated as confidential and is not disclosed to third parties. The obligation applies throughout the engagement and for three years after it ends, unless a different period is agreed in writing with the client.

I may refer to the fact of having rendered services in my portfolio and professional profile without naming the client and without disclosing confidential information. Naming a client requires that client's prior written consent.

7. Term and termination

Ongoing agreements run monthly and may be ended by either party with notice as set out in the signed agreement. There is no minimum commitment beyond the current reporting period. Work already performed is invoiced and paid for.

8. Liability

Liability is limited as set out in the signed services agreement. Nothing in these terms excludes liability that cannot be excluded under applicable law.

9. Governing law

Engagements are governed by the law of Georgia unless the signed agreement provides otherwise.

10. Contact

Questions about these terms: see the contact page.